Imagine sitting in a football game, not being able to tell what penalty had just occurred or understand an emergency announcement over the loudspeaker. This is exactly what hearing-impaired Redskins season ticket holders endured before a recent court decision. In a March 2011 Fourth Circuit Court of Appeals per curiam opinion entitled Feldman v. Pro Football Players and WFI Stadium the court held that providing auxiliary aids to the hearing-impaired fans as proposed by the Redskins was not enough to provide them equal access to the game. The court ruled that deaf individuals have the right to engage in the fan experience just as much as individuals who are not hearing impaired. Simply put, because WFI Stadium is a place of public accommodation, i.e. a public place providing a good and or service, they are required to follow rules set forth under the ADA allowing everyone equal access to their goods and services, in this case, full enjoyment of the football game. The Court of Appeals stated in their opinion that they agree with the District Court’s decision that the music played over the public address system during Redskins home games is part of the football game experience that Pro Football Players and WFI Stadium provide as a good or service, and that the ADA requires full and equal access to the music lyrics.
In affirming the lower court's ruling, the Appeals Court acknowledged that the Redskins had worked with the plaintiff season-ticket holders since 2007 to come up with a fair compromise. These compromises included providing handheld devices to be distributed to each fan who requested such a device. In analyzing whether the devices were an appropriate accommodation the court was persuaded by the fact that the hearing-impaired individual would have to look down at the device in order to read the words on the screen and then look back up and thus miss the action of the game. The Redskins had originally proposed this idea because they felt that captioning on the main screen as proposed by the plaintiffs would take away from the video board. The court held that providing such captioning was not an undue burden for the defendants. Judge Beaty dissented in part arguing that the ruling is too broad and could affect other sports facilities negatively.